Refund and Returns Policy

Refund and Returns Policy for GOWN GALORE LLC

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At GOWN GALORE LLC, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund and returns policy below for details on how to initiate a return or exchange.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.
  • The item must include all original tags and packaging.
  • The return request must be initiated within 30 days of receiving the item.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Final sale or clearance items.
  • Customized or personalized gowns.
  • Gift cards.

3. How to Initiate a Return

  1. Contact Us
    Send an email to james@gowngaloreclothing.com with your order number and reason for the return.
  2. Return Approval
    Once your request is reviewed and approved, we will provide you with a return authorization and shipping instructions.
  3. Shipping the Item
    Pack the item securely and ship it to the return address provided. Please note that customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Refund Process

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed within 5-7 business days to the original payment method.
  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

5. Exchanges

If you need a different size, color, or style, we offer exchanges for items of the same value. To request an exchange:

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. Include your order number and photos of the damaged item. We will arrange for a replacement or refund at no additional cost to you.

7. Cancellations

Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us as soon as possible at james@gowngaloreclothing.com. Once an order has shipped, cancellations are not possible, but you may initiate a return after receiving the item.

8. Contact Us

If you have any questions about our refund and returns policy, feel free to contact us:

We appreciate your business and are committed to providing you with a seamless shopping experience at GOWN GALORE LLC. Thank you for choosing us!

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